Chief Operations Officer needed at MacTay Group

The MacTay Group is a leading consulting company with its sole aim to nurture and improve growth in people and establishments by offering strategic and operations consulting services.

Job Title: Chief Operations Officer

Experience5 years

Job Field
Administration, Secretarial, Medical, Health, Safety 

The MacTay Group is recruiting on behalf of one of our clients, a globally renowned medical healthcare provider. The Group is headquartered in the UAE and with its presence of about 25 years in Nigeria operates businesses in manufacturing, distribution, logistics and services industries.

Key resource to handle day to day center operations, implement annual plans
Delivering agreed results through - coordination of operations & people motivation, training
Responsible for quality assurance
World class customer service experience
Ensures statutory compliance with applicable regulations

Key Deliveries 
Develop detailed standard operations processes
Develop lab target & implement as per agreed plan
Manage interdepartmental issues & coordination
Implement the productivity & growth strategy
Quality assurance
Develop quality strategy
Develop processes and implement  TAT targets
Obtain approval & accreditations
Team leadership, administration
Build second line of leadership
Ensure a comprehensive & professional work processes in all aspects
Manage complaint handling & conflicts in operations
High level of motivation and training
Budgeting and planning
Annual , quarterly & monthly operations targets
Inputs to business strategy
Customer service
Make documented process to ensure high level of customer experience
Implement 'Patient comes First'
Statutory interface
Develop good relationships with competition, Govt. and statutory/regulatory bodies
Set up and lead the process to periodically review these risks and take appropriate actions

Age: 30 - 40 years old, but we will not limit the search by this range
Any nationality, preferable African
Qualifications: Post graduate Medical Doctor. Hospital Management or MBA with profit centre experience of the leading of hospitals/ pathology lab chain minimum 5 years is desirable
Experience: Previous experience of setting up Laboratory, Diagnostics Centre and developed automation of the laboratory; implement LIMS and PACS interface etc will be an asset. Work experience in Nigeria essential - International exposure will be an added advantage, especially experience in Africa
Network: Top-level network in the medical and diagnostics industry and, especially with various equipment suppliers

Personal Skill Set
Excellent presentation and English communication skills
Advance IT skills of MS Office, Internet and computer.
Business leadership
Demonstrable skills in managing operations, leading teams for results
Motivational leader and change agent
Self starter and driven by excellence


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