Specialist, Process Design & Implementation at Etisalat Nigeria

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the position below:

Job Title: Specialist, Process Design & Implementation

Location: Lagos

Job Summary

1.    Implement the standardization of processes through the use of best in class business process modelling frameworks

2.    Monitor and execute evolution of business process through the process maturity cycle to achieve improved customer experience

3.    Support organizational change through a process model that highlights effective stakeholder alignment/relationship and inter-dependency management

4.    Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence

5.    Implement improvement initiatives & collaborating with user departments on the implementation and deployment of processes

6.    Design and recommend programs for continuous process knowledge awareness to improve quality across the organisation

7.    Champion continuous application of standard systems and tools in managing processes

8.    Implement and support business analysis for projects by implementing the model of eliciting, analyzing, documenting, modeling and validating business requirements

Principal Functions

1.    Execute process identification to deployment schedule and coordinate its methodical operation.

2.    Facilitate the adherence of process standardization across the organization to achieve conformity

3.    Support systematic identification of process maturity status to continually improve process efficiency

4.    Support process validation and requirements gathering and facilitate stakeholders buy-in focused on achieving organizations objective

5.    Facilitation of projects /programs key processes and make recommendations to the Project owner

6.    Facilitate awareness and educate stakeholders to ensure processes are transformed and made operational thereby achieving organization's objective

7.    Facilitate various quality team within theorganization to achieve the one team one mission goal

8.    Implement the delivery of strategic projects by engaging stakeholders in the identification and deployment of strategic process that will sustain the operational life cycle of implemented projects

9.    Support the implementation of identified process improvement initiatives

10.  Support collation of risk, audit and allbusiness report and prioritize implementation of recommendations

11.  Support in Measurement and analysis ofprocess awareness level through periodic reports based on documented assessmentthus identifying acceptable method of process deployment

12.  Support in executing Quality Management performance improvement processes

13.  Support in Designing programs / workshops to effectively communicate Business process management system and mores to both internal and external customers

14.  Support in designing and implement various process knowledge management programmes in line with industry best standard

15.  Implement the continual improvement oforganization business process management structure to achieve operationalexcellence enhancement of productivity.

16.  Facilitate the implementation of ServiceLevel management framework for the purpose of maximizing vendor relationshipmanagement

17.  Support improving teams deliverablesthrough coaching and training initiatives

18.  Recommend programs for the continuous development of quality teams to enhance productivity.

19.  Execute Identification, analysis and documentation of solution requirements to create a business requirements document

20.  Facilitate requirement validation and testing while managing changes to requirement to ensure user requirements are transformed into required output and made operational thereby achieving stated objective

Educational Requirements

1.    Bachelor's degree.

2.    Post-graduate degree, MA/MBA/MSc will be an added advantage.

Experience, Skills & Competencies

1.    Three (3) to Five (5) years post NYSC work experience

2.    Cross-cultural understanding

3.    Customer Focus and complaints handling skills

4.    Networking & relationship building

5.    Communication

6.    Flexibility and adaptability

7.    Drive forachievement/results

8.    Problem Solving

9.    Work Discipline

10.  Planning & Organising skills

11.  Team Leading Influencing

12.  Knowledge of Telecommunications Process Standards

13.  Industry awareness & business acumen

14.  Working knowledge of process modelling tools

15.  Document management

16.  Building & presenting business cases

17.  Team building

18.  Workshop skills

Application Closing Date
Not Specified.

How to Apply 
Interested and qualified candidates should:
Click here to apply online