CLAIMS REGULATORY SUPERVISOR – Container Business, Apapa, Lagos, Nigeria JOB PURPOSE:
To assist the Claims & legal Manager in administration of claims and claims prevention efforts in Nigeria and the Nigeria Cluster.
KEY AREAS OF RESPONSIBILITY:
Responsible for handling all claims matters and insurance related functions
Keeping statistics on settled and pending claims
Co-ordinate documentation for all CIS claims
Liasing with Documentation department in the retrieval of necessary /required documents for pending litigations.
GENERALLY:
Ensure that Acknowledgement letters are sent on newly received claims
Providing the necessary documents for Security Agencies according to their request.
Ensure that Accredited surveyors are promptly contacted whenever a survey request is presented.
Ensure that Invoices are attached to Survey Reports before despatch to Finance Department for payment.
Ensure that all vehicles are properly insured and invoices issued by the Brokers align with the Risks insured.
Attend and execute all enqueries promptly. Especially on – Crisis Management.
Inter and Intra department coordination – (especially with DC and OPS)
Attend to email communications – prompt and effective communication
Handle all Service deliveries including being a support for sales & customer service
Handle customer’s complaints and ensure corrective actions are initiated where relevant
Zero defect Account Handling for Global and Strategic Customers
Any other functions given to be handled on a need basis.
Decision Making Authority/Approval/Authorization Level:
Correspondance and administration in coordination with the Manager
Follow up and reporting in coordination with the Manager
Challenge of the job/problem solving:
High degree of service mindedness required
Developed communication skills required
Administrative skills and patience required
Enhance MNL image with the Line & Area Management and foreign offices to be ‘best in class’.
Contact with others:
a) Internal:
Sales, Finance, Operation and Documentation at all levels.
b) External:
Overseas offices, customers.
KNOWLEDGE & QUALIFICATIONS:
Superior working knowledge of Excel.
MS Office incl Outlook
Training/Special Skills Required:
Overall shipping knowledge.
Communication and probing skills.
Inter Personal skills.
Contact information:
Only applications through the job portal will be considered.
CLICK HERE TO APPLY
To assist the Claims & legal Manager in administration of claims and claims prevention efforts in Nigeria and the Nigeria Cluster.
KEY AREAS OF RESPONSIBILITY:
Responsible for handling all claims matters and insurance related functions
Keeping statistics on settled and pending claims
Co-ordinate documentation for all CIS claims
Liasing with Documentation department in the retrieval of necessary /required documents for pending litigations.
GENERALLY:
Ensure that Acknowledgement letters are sent on newly received claims
Providing the necessary documents for Security Agencies according to their request.
Ensure that Accredited surveyors are promptly contacted whenever a survey request is presented.
Ensure that Invoices are attached to Survey Reports before despatch to Finance Department for payment.
Ensure that all vehicles are properly insured and invoices issued by the Brokers align with the Risks insured.
Attend and execute all enqueries promptly. Especially on – Crisis Management.
Inter and Intra department coordination – (especially with DC and OPS)
Attend to email communications – prompt and effective communication
Handle all Service deliveries including being a support for sales & customer service
Handle customer’s complaints and ensure corrective actions are initiated where relevant
Zero defect Account Handling for Global and Strategic Customers
Any other functions given to be handled on a need basis.
Decision Making Authority/Approval/Authorization Level:
Correspondance and administration in coordination with the Manager
Follow up and reporting in coordination with the Manager
Challenge of the job/problem solving:
High degree of service mindedness required
Developed communication skills required
Administrative skills and patience required
Enhance MNL image with the Line & Area Management and foreign offices to be ‘best in class’.
Contact with others:
a) Internal:
Sales, Finance, Operation and Documentation at all levels.
b) External:
Overseas offices, customers.
KNOWLEDGE & QUALIFICATIONS:
Superior working knowledge of Excel.
MS Office incl Outlook
Training/Special Skills Required:
Overall shipping knowledge.
Communication and probing skills.
Inter Personal skills.
Contact information:
Only applications through the job portal will be considered.
CLICK HERE TO APPLY
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